Privacy Policy

1. Information We Collect

We may collect and process the following information:

• Personal Information: Name, address, email address, phone number, and other contact details.
• Service Information: Details related to your boiler repair, new boiler installation, gas safety certificate, or plumbing service requests.
• Payment Information: Billing details and transaction history.
• Technical Data: IP address, browser type, and other technical information when you visit our website.
• Communication Data: Records of your interactions with us, including emails, phone calls, and online enquiries.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage our services, including boiler repair, new boiler installation, gas safety certification, and plumbing services.
• To process payments and send invoices.
• To communicate with you regarding appointments, updates, or follow-ups.
• To comply with legal obligations, such as issuing gas safety certificates.
• To improve our website, services, and customer experience.
• To send you marketing communications, where you have opted in.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual Necessity: To provide you with the services you request.
• Legal Obligation: To comply with regulatory requirements, such as gas safety standards.
• Legitimate Interests: To improve our services and maintain a high standard of customer care.
• Consent: For marketing purposes, where you have given explicit consent.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party contractors or engineers who assist in delivering our services.
• Payment Processors: To facilitate secure transactions.
• Regulatory Authorities: Where required by law, such as for issuing gas safety certificates.
• IT and Marketing Providers: To maintain our website and send communications, subject to data protection agreements.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

• Service records: Retained for up to 6 years to comply with legal and tax obligations.
• Marketing data: Retained until you opt-out.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Erasure: Request the deletion of your data, subject to legal obligations.
• Restriction: Request limits on how we use your data.
• Objection: Object to data processing based on legitimate interests or direct marketing.
• Data Portability: Request a transfer of your data to another service provider.

To exercise your rights, please contact us using the details below.

7. Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website uses secure protocols, and our staff are trained in data protection best practices.

8. Cookies and Website Use

We use cookies to enhance your browsing experience and collect anonymous analytical data. For detailed information, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Tripe A Heating
Address: 85 Lodge Avenue, Dagenham, RM8 2JH
Phone: 0207 123 8434
Email: info@tripleaheating.co.uk

Effective Date: 01/02/2025